When you request a scan or cleanup, we collect the information you submit through our contact form, including your name, email address, phone number, website URL, country, and a description of the issue you're experiencing. If you upload a screenshot, we store it only to assist with diagnosis.
We use the information you provide to:
Our website uses cookies to remember your preferences, understand site usage, and improve performance. We also use cookies from advertising platforms such as Google Ads to measure the performance of our campaigns in the United States, United Kingdom, Australia, New Zealand, and other countries where we advertise, and to avoid showing repetitive ads. You can decline non-essential cookies using the cookie banner shown on your first visit, or disable cookies in your browser at any time, though some features of the site may not function as intended.
We apply reasonable technical and organizational measures to protect the information you share with us, including restricted access to client website credentials and encrypted storage of sensitive data where applicable.
We may use third-party tools for email delivery, payment processing, and website analytics. These providers only receive the information necessary to perform their function and are not permitted to use it for any other purpose.
Because we operate on a pay-after-work basis, payment is only requested once cleanup is verified complete. Payment details are processed through secure third-party payment processors; we do not store full card numbers on our own servers.
You may request access to, correction of, or deletion of the personal information we hold about you at any time by contacting us at the email address below.
For any privacy-related questions, contact us at contact@wordpresshackedcleanup.com.
